Refund policy

Welcome to Tawshia! We want you to be completely happy with your purchase, and if you encounter any issues, we’re here to help you every step of the way.

When can I request a return or exchange?

• If you receive a product with a manufacturing defect or printing error.

• If you receive a product that is completely different from what you ordered.

How do I start?

Please contact us within 3 days of receiving your order via email or phone, and send us clear photos of the product so we can quickly assess the issue.

Retaining the product while your request is processed

When submitting a return or exchange request, we may need additional information to expedite the process, such as more details or extra photos.

We kindly ask you to keep the product in its original condition and take clear photos during our communication. This helps us verify the product’s condition and speeds up the approval of your request.

What happens next?

• We will process your request promptly and offer you the option to exchange the product or receive a refund.

• If the exchange is due to our error, we will cover all shipping costs.

• If the return reason is not related to our fault (e.g., change of mind), shipping fees may apply.

Can I return customized or printed products?

Since most of our products are made to order, we do not accept returns unless there is a clear manufacturing defect.